![]() ![]() Once a player has achieved a high enough score, they can advance to managing the Lawn & Garden department, an even more challenging environment where they have to water plants to do more customer interaction. The game tracks three key performance indicators - product availability known as On Shelf Customer Availability (OSCA), customer satisfaction also known as CFF (clean/fast/friendly), and Sales. "While we teach them on the sales floor still with customer interaction in a live store you're less likely to have the freedom to make mistakes because it impacts customers."ĭuring the simulation, players must complete tasks in both the backroom and the sales floor while dealing with random events and interruptions like customer questions, vendor visits, and spills. ![]() ![]() "We knew we needed a way for associates to learn in a safe environment," said Andy Trainor, senior director of Walmart Academies. ![]()
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